Shipping policy

Last updated: October 30, 2026

WeGiga offers standard-design and personalized products that are produced after your order is placed. Production time is separate from shipping time.

Where we ship

Available destinations depend on the product and its print provider. Enter your complete delivery address at checkout to confirm whether an item can be shipped to your location.

Production time

Most orders are produced within 2–7 business days. Embroidered items, large orders, holidays, stock shortages, or items that require a reprint may take longer. Business days exclude weekends and public holidays.

If shipment is delayed before dispatch

If we cannot ship within the timeframe stated when you ordered, we will notify you before that timeframe expires, explain the delay, and provide a revised shipping date, or explain that we cannot provide one. Our notice will explain how to agree to wait or cancel the unshipped merchandise for a prompt refund. Where your consent is required, we will not treat silence as consent; if we do not obtain it, we will cancel and refund as required by applicable law. This process concerns delays before shipment; transit problems after dispatch are addressed below.

Shipping rates

Free U.S. shipping on orders of $50 USD or more after discounts. The qualifying amount is the merchandise subtotal after discounts and before shipping and taxes. The shipping discount is applied automatically at checkout when an eligible U.S. delivery address is entered; no code is needed.

For U.S. orders below $50 USD after discounts, shipping charges vary by product, quantity, weight, and print provider. Items from different print providers may have combined shipping charges. The available shipping options and exact total are shown at checkout before payment.

International rates vary by destination, product, quantity, and print provider. Import duties, taxes, or customs fees are not included unless checkout states otherwise and are the customer’s responsibility.

Estimated delivery time

United States: standard transit is usually 2–5 business days after production.
International destinations: standard transit is usually 10–35 business days after production, depending on destination and print provider.

These are estimates, not guaranteed delivery dates. Peak seasons, severe weather, carrier delays, customs, remote addresses, and production reprints can extend delivery time.

Tracking

When tracking is available, it will be emailed after the order ships. Tracking can take several business days to show its first carrier scan. Some print providers or destinations may offer limited tracking.

Multiple packages

Items in one order may be produced by different print providers and can arrive in separate packages with separate tracking numbers. You are charged only the shipping amount shown at checkout.

Address changes

Please review your delivery address before placing the order. Contact us as soon as possible if a correction is needed. Once an order enters production or ships, address changes and cancellations requested for a change of mind cannot be guaranteed. This does not limit the cancellation and refund options for delayed shipment described above or your rights under applicable law. Additional shipping costs caused by an incorrect customer-provided address may be the customer’s responsibility.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period, the package appears lost, or the item arrives damaged, contact us with your order number and photos when applicable. We will investigate with the carrier and print provider. Confirmed production errors, shipping damage, or lost packages will be handled under our Refund Policy and applicable law. Handing a package to the carrier does not remove our obligations under these policies or any consumer rights that cannot be excluded by law.