Shipping policy

Last updated: August 13, 2026

WeGiga creates personalized products after your order is placed. Production time is separate from shipping time.

Where we ship

Available destinations depend on the product and its print provider. Enter your complete delivery address at checkout to confirm whether an item can be shipped to your location.

Production time

Most orders are produced within 2–7 business days. Embroidered items, large orders, holidays, stock shortages, or items that require a reprint may take longer. Business days exclude weekends and public holidays.

Shipping rates

For most products in our main U.S. shipping profile, standard shipping starts at $5.49 USD. A small number of products may show a different rate, including $5.69 USD under our general profile. The exact available rate is displayed at checkout before payment.

International rates vary by destination, product, quantity, and print provider. Import duties, taxes, or customs fees are not included unless checkout states otherwise and are the customer’s responsibility.

Estimated delivery time

United States: standard transit is usually 2–5 business days after production.
International destinations: standard transit is usually 10–35 business days after production, depending on destination and print provider.

These are estimates, not guaranteed delivery dates. Peak seasons, severe weather, carrier delays, customs, remote addresses, and production reprints can extend delivery time.

Tracking

When tracking is available, it will be emailed after the order ships. Tracking can take several business days to show its first carrier scan. Some print providers or destinations may offer limited tracking.

Multiple packages

Items in one order may be produced by different print providers and can arrive in separate packages with separate tracking numbers. You are charged only the shipping amount shown at checkout.

Address changes

Please review your delivery address before placing the order. Contact us as soon as possible if a correction is needed. Once an order enters production or ships, address changes and cancellations cannot be guaranteed. Additional shipping costs caused by an incorrect customer-provided address may be the customer’s responsibility.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period, the package appears lost, or the item arrives damaged, contact us with your order number and photos when applicable. We will investigate with the carrier and print provider. Confirmed production errors, shipping damage, or lost packages will be handled under our refund and replacement policy.